Florist Purley is dedicated to offering only the freshest, highest quality floral arrangements to our valued customers throughout Purley and the surrounding areas. Every bouquet and floral gift is crafted with care and arrives in peak condition, backed by our Fresh Flowers Guarantee. We are proud to be a trusted local Purley florist, serving both households and businesses with reliability and care.
We understand how important it is for your flowers to arrive in perfect condition. If your order arrives damaged or not up to our high standards, please let us know as soon as possible. Please inspect your delivery upon arrival, and if you notice any damage or wilting, contact us within 24 hours of receipt. This will help us to promptly address the issue and uphold our commitment to quality.
Our Fresh Flowers Guarantee ensures you receive blooms that are as fresh as possible. With proper care, our flowers are guaranteed to last for a minimum of 5 days from the date of delivery. If, despite following the recommended care instructions, your flowers fail to stay fresh within this period, please contact us so we can make it right. This guarantee reflects our commitment as Purley's local florist you can trust.
Your satisfaction is at the heart of everything we do. In the rare event that your flowers are damaged, of substandard freshness on arrival, or fail to last within our freshness window, you may choose between the following options:
To process a refund or replacement, simply reach out to us with details of your order and photos clearly showing the issue. Returns may be required for certain cases, and we will advise you of the process if necessary. Refunds are generally issued within 7 working days after approval.
We strive to make every floral experience with us a positive one. Should you ever feel dissatisfied with our service or your order, please get in touch promptly. Our professional team will take your feedback seriously, investigate the matter and provide a fair, timely response. We aim to resolve all complaints as quickly as possible, usually within 48 hours. Your feedback helps us uphold and improve the standards that have made us a leading florist in Purley.
Florist Purley has built a reputation for reliability, freshness, and exceptional customer care. Our Returns, Refunds & Complaints policy is designed to give you peace of mind with every purchase, ensuring your experience is worthy of our status as a trusted local florist serving both homes and businesses across Purley.
Thank you for choosing Florist Purley. We look forward to delighting you with beautiful, fresh flowers every time you order.
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