Thank you for choosing Florist Purley for your online flower delivery needs in Purley and the surrounding areas. These Terms & Conditions (“Terms”) govern all orders placed via our website and set out your legal rights and obligations. By ordering flowers through our site, you confirm that you have read, understood, and agreed to these Terms. If you do not accept any part of these Terms, please refrain from placing an order.
Florist Purley provides an online flower ordering and delivery service specifically tailored for customers in Purley and the surrounding areas. These Terms are designed to ensure a smooth and transparent shopping experience. Please read them carefully before placing an order. Subject to regular updates, it is your responsibility to check this page for any changes.
To facilitate efficient and reliable flower delivery in Purley, we operate a straightforward online ordering system. Follow these steps when placing your order:
All products are subject to availability. On occasion, certain flowers or items may be unavailable due to seasonal variations or supply constraints. In these cases, we reserve the right to substitute flowers or items with those of equal or greater value and similar style, without prior consent. We will make all reasonable efforts to inform you of significant substitutions.
All prices listed on the Florist Purley website are shown in Pounds Sterling (GBP) and include Value Added Tax (VAT), where applicable. Delivery charges (if any) will be clearly specified during the checkout process and added to the total order cost.
We appreciate that plans can change and strive to accommodate cancellation requests where possible.
This cancellation policy does not affect your statutory rights under UK consumer law.
Florist Purley is committed to delivering fresh, high-quality flowers to your door. If you are unhappy with your order, please contact us within 24 hours of delivery. We may offer a replacement, partial refund, or full refund at our discretion, particularly where:
Photographic evidence may be required to process your claim. Please note, due to the perishable nature of flowers, issues reported more than 48 hours after delivery may not be eligible for a refund or replacement.
We shall not be liable to you or any third party for any indirect or consequential loss, damage, or expenses (including any loss of profits, business, or goodwill) arising from your use of our services. Florist Purley’s maximum liability under these Terms is strictly limited to the value of the order in question.
Nothing in these Terms restricts your rights or our liability for death or personal injury arising from negligence, fraud, or any matter which cannot be excluded under English law.
When using Florist Purley’s website to order flower delivery in Purley, you agree:
Your privacy is important to us. We collect and process your personal information in compliance with current UK data protection legislation. Information provided by you is used for fulfilling your flower order, improving our service, and (where you explicitly agree) for marketing purposes. Full details of how we handle your data are available in our Privacy Policy.
Florist Purley shall not be responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("Force Majeure"), including but not limited to natural disasters, strikes, civil unrest, or failures in public or private telecommunications networks.
From time to time, Florist Purley may run special offers or promotions for online flower delivery in Purley. Such offers are subject to availability, cannot be applied retrospectively to completed orders, and may have specific terms. Only one promotion may be redeemed per order unless explicitly stated otherwise. We reserve the right to withdraw promotions at any time without notice.
All content on the Florist Purley website, including images, logos, graphics, and written content, is the intellectual property of Florist Purley or its licensors. None of this content may be used, reproduced, or distributed without our prior written consent.
Your use of our online flower delivery service and all contracts formed via our website are governed by the laws of England and Wales. Any disputes or claims arising from these Terms or related to any order with Florist Purley shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For further queries about these Terms & Conditions, please refer to our website’s contact page or call our local team. Our staff are happy to assist with any questions about ordering, delivering, or returning flowers in Purley and the surrounding areas.
These Terms & Conditions apply to all customers ordering via the Florist Purley website for delivery within Purley and the neighbouring localities.
We thank you for trusting Florist Purley with your online flower delivery and look forward to serving you for all occasions and floral needs in Purley and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Purley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Purley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
